Account Info

Login

• I have registered but can't log in to my account - what should I do?
• I forgot my username, how can I retrieve it?
• How do I log in to my trading account?

Orders

• Can I open/close a trade over the phone?
• What is an expiry date of an instrument?
• What is an Order?

Account Indicators/Terms

• What is a Rollover Adjustment?
• What is leverage?
• What is a position ID and where can I find it?
• What is Spread?
• What is a Pip?
• What is a CFD?

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Account details

• How to Unsubscribe from Emails?
• How do I create and manage Alerts?
• Can I lose my money on the platform?
• What technical analysis tools do you offer?
• Why can’t I close my position?
• Why can't I open a position?

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Account status

• Why was my account liquidated?
• Can someone else trade for me?
• How do I close my trading account?
• Can my account go into negative?